The SLA and Assessment Loss
There is no Service Level specific to report out on losses. Information regarding assessment loss is available through the Appeals and Request for Reconsideration dashboard in Municipal Connect. Additionally, the control total report and year-end growth reports provide the overall change, within a taxation year, which considers both assessment losses and gains - i.e. net growth.
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Service Level Agreement (SLA) Overview
The Service Level Agreement (SLA) is MPAC’s promise to deliver timely, accurate and measurable products and services to our municipal stakeholders for the following measures: Accuracy and Timeliness of Delivery of the Year-End Tax File Timeliness of ...
SLA - Preliminary New Assessment Report vs New Assessment Report
The ‘preliminary’ new assessment report is a forecast of assessment growth that is estimated by MPAC and delivered to municipalities by October 31. The ‘new assessment’ report is reporting the actual new assessment delivered for that tax year, ...
SLA - New Assessment Report (SLA_NAR)
The New Assessment Report (SLA_NAR) is delivered annually and compares actual versus forecasted new assessment growth. It sets out MPAC's forecasted increase to the assessed value of each Property Category during each of the immediately preceding ...
SLA Product Overview
The following is a list of SLA (Service Level Agreement) products: SLA - Year End Tax File Delivery (YETF) SLA - Preliminary New Assessment Forecast (SLAPNA) SLA - Quarterly Assessment Forecast (SLA_QAF) SLA - Supplementary and Omitted Assessments ...
Missed SLA Service Levels
The SLA provides measures to address instances where MPAC fails to meet a Service Level, including: immediate review of reasons for failure; improved/enhanced communications between MPAC and the municipality to address the problem; and remedial ...