Can I Assign My Work Enquiries?

Can I Assign My Work Enquiries?

No, enquiries are automatically routed to specific departments based on the selected categories/topics. 
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    • Expedite Non-Urgent My Work Enquiries

      If your enquiry is time sensitive but not urgent please still submit the enquiry through the 'My Work' portal. You can follow up with an email to your Account Support Coordinator or Account Manager to advise of the time sensitivity. Under the Service ...
    • My Work Enquiries for Multiple Years

      Only one enquiry is required for enquiries that span several years.  Please reference all tax years in your enquiry question or within your attachment (if applicable).
    • My Work Rejected Work Objects

      You can verify a work object has been rejected by searching the roll number or work object ID. There will be an red circle with an X in it beside the status: If you were not the one to reject the work object, please reach out to your Account Manager ...
    • How to Reject My Work Objects

      Municipalities can reject Enquiries, Vacancy Applications and Tax Applications in the Received Status only. Users must open the work object and select the small red "reject" button at the top right of the screen, it will be grayed out if that work ...
    • Finding My Work Objects

      My Work Objects can be found using the search tool within My Work. You can search by the Work Object ID, Roll Number, and by the user that submitted the question. You can also filter by Status, Type, and Created Year.