The SLA clarifies roles and responsibilities between MPAC and municipalities in 14 key service areas and makes sure that municipalities have a clear understanding of MPAC’s assessment products and services.
With a better understanding of delivery timelines and expected levels of service, municipalities should be in a better position to manage the corresponding activities that support your business needs and assessment base.
The Service Level Agreement (SLA) is MPAC’s promise to deliver timely, accurate and measurable products and services to our municipal stakeholders for the following measures: Accuracy and Timeliness of Delivery of the Year-End Tax File Timeliness of ...
The SLA provides measures to address instances where MPAC fails to meet a Service Level, including: immediate review of reasons for failure; improved/enhanced communications between MPAC and the municipality to address the problem; and remedial ...
If MPAC misses the same Service Level in two consecutive Measurement Periods or any Service Level that has a Measurement Period of one year or longer, the issue is brought to the attention of MPAC's Vice President and Chief Operating Officer, as well ...
The following is a list of SLA (Service Level Agreement) products: SLA - Year End Tax File Delivery (YETF) SLA - Preliminary New Assessment Forecast (SLAPNA) SLA - Quarterly Assessment Forecast (SLA_QAF) SLA - Supplementary and Omitted Assessments ...
The New Assessment Report (SLA_NAR) is delivered annually and compares actual versus forecasted new assessment growth. It sets out MPAC's forecasted increase to the assessed value of each Property Category during each of the immediately preceding ...