Monitoring Municipal Enquiries in the SLA Reporting Tool

This service level requires MPAC to acknowledge and resolve non-urgent municipal enquiries within 30 days, and 2 business days for urgent enquiries.

 

The Reporting Tool presents the number of enquiries completed and outstanding during the reporting period, and identifies if they were completed within the service level requirement.

• Related Articles

• Accessing the SLA Reporting Tool

  The SLA Reporting Tool is available through Municipal Connect and can be accessed under "SLA" on the left-hand toolbar: 

• Service Level Agreement (SLA) Overview

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• SLA Reporting Tool Homepage

  Only active service levels are presented in the Reporting Tool and a municipality is only able to see reporting for their municipality with one exception. An upper tier municipality can see their reports as well as reports for their lower tier ...

• What the SLA Reporting Tool is Used For

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• Tracking Tax Applications in the SLA Reporting Tool

  MPAC is required to review, respond, and return at least 90% of the Tax Applications within 90 days of receipt. The Reporting Tool presents number of applications completed and outstanding during the reporting period and identifies if they were ...