Municipal and Consultant Enquiries Checklists

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• Municipal Enquiries - Category/Topic Definitions

• Why Municipal Enquiries Are Tracked

  Tracking ensures that MPAC is responding to municipal enquiries within the Service Level Agreement (SLA) deadlines.  MPAC has 30 days to respond to non-urgent enquiries, and 2 business days to respond to urgent enquiries.

• Monitoring Municipal Enquiries in the SLA Reporting Tool

  This service level requires MPAC to acknowledge and resolve non-urgent municipal enquiries within 30 days, and 2 business days for urgent enquiries.   The Reporting Tool presents the number of enquiries completed and outstanding during the reporting ...

• SLA - Urgent vs Non-Urgent Enquiries

  Enquiries will be considered urgent under exceptional circumstances. Generally speaking, these are enquiries that will have a material impact on a municipality’s ability to properly bill and collect taxes or which is required for the purposes of ...

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