Municipal Enquiry Categories / Topics with Mandatory & Non Mandatory Fields
The attached chart shows all of the Municipal Enquiry Categories and Topics with a red asterisk (*) indicating mandatory fields:
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How to Create a Municipal Enquiry in My Work
Refer to the charts in Municipal Enquiry Categories / Topics with Mandatory & Non Mandatory You can also refer to the chart titled Municipal Equiries - Category/Topic DefinitionsExpedite Non-Urgent My Work Enquiries
If your enquiry is time sensitive but not urgent please still submit the enquiry through the 'My Work' portal. You can follow up with an email to your Account Support Coordinator or Account Manager to advise of the time sensitivity. Under the Service ...Access to Municipal Enquiry Role
The Municipal Enquiry role can allows users to submit and view municipal enquiries in My Work. Please contact your local administrator to provide you with access to this functionality. Local Administrators: to add this functionality, visit the admin ...Viewing a Submitted My Work Enquiry
Go to the my work tab and search by the roll number, work object or submitted by and it will pull up all related enquiries. You can further filter by status, type or created year if required. It will pull up a listing like this: When you select the ...Can I Assign My Work Enquiries?
No, enquiries are automatically routed to specific departments based on the selected categories/topics.