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My Work Attachment Types
PDFs, emails, Word Documents, Excel spreadsheets, pictures can all be attached to My Work enquiries. Files created using older versions of Excel or Word will have to be re-saved using the newer versions of these programs. Please note there is a ...
Expedite Non-Urgent My Work Enquiries
If your enquiry is time sensitive but not urgent please still submit the enquiry through the 'My Work' portal. You can follow up with an email to your Account Support Coordinator or Account Manager to advise of the time sensitivity. Under the Service ...
Can I Assign My Work Enquiries?
No, enquiries are automatically routed to specific departments based on the selected categories/topics.
My Work Enquiries for Multiple Years
Only one enquiry is required for enquiries that span several years. Please reference all tax years in your enquiry question or within your attachment (if applicable).
My Work Rejected Work Objects
You can verify a work object has been rejected by searching the roll number or work object ID. There will be an red circle with an X in it beside the status: If you were not the one to reject the work object, please reach out to your Account Manager ...