Local Administrator Questions

Users that have been migrated from Municipal Connect 2.0 do not have the same roles assigned to them that they did previously.

Users that have been migrated from Municipal Connect 2.0 have roles assigned to them that I did not assign.

I’m trying to add a new user but I’m getting an error message stating that the email address already exists in the system. 

Initial Logging in questions

 I didn’t get my Welcome email.

Please check your junk mail box to see if it was redirected there in error.  If it is not there, please contact your local administrator for more information about accessing the new Municipal Connect.

If you are the local administrator and the email is not in your junk mail box, please contact your local MPAC Account Support Coordinator.  Contact information can be found HERE.

I received my Welcome email but the link has expired.

You can choose the "Forgot Password" link on the Municipal Connect Login page or contact your local administrator. 

Subsequent logging in questions

Can I bookmark the login page?

As a best practice we do not recommend that you bookmark the link.  Instead, to ensure that you have the latest information regarding the new Municipal Connect, we do recommend that you choose the Municipal Connect Login link from www.mpac.ca 

However, since bookmarking is a common practice, we have added a separate landing page that can be successfully bookmarked.

Why do I have to enter a code when I log in?

You may have noticed we’ve implemented an additional security requirement when logging into Municipal Connect.

You will now be asked to enter a CAPTCHA code each time you log in. We have implemented this additional layer of security to increase our protection against bots and other automated attacks. This security enhancement will also help to prevent system outages that can result from attempted attacks.

We are constantly monitoring evolving cyber security threats and new mechanisms to protect our systems and data so that you can safely access the assessment tools you need.

We will continue to keep you apprised of new or changing security requirements. Thank you for working with us to keep Municipal Connect, and our municipal data, safe.  

I saved the link to my bookmarks/favorites and it’s no longer working.

As a best practice we do not recommend that you bookmark the link.  Instead, to ensure that you have the latest information regarding the new Municipal Connect, we do recommend that you choose the Municipal Connect Login link from www.mpac.ca 

I entered the one-time passcode but it’s not working.

The one-time passcode expires after 5 minutes.  Each time you log in, a unique passcode is created and sent to you via email.  Please try to log in again, keeping an eye on your inbox for a new email, and use that passcode within 5 minutes.

 

Why do I have to enter a passcode every time I log in to the new Municipal Connect?

The One Time Passcode ensures that even if someone were to obtain your user credentials, they would not be able to gain access unless they also had access to your email inbox.  This is referred to as Multi-Factor Authentication and meets the high standards of security protocols necessary to protect from individuals that gain access to your user credentials.

How long does the link in the password reset email remain active?

Just like the link in the welcome email, the reset password link stays active for 48 hours.

How many minutes of inactivity does it take for the system to time out?

Your session will expire after 20 minutes of inactivity, but before it does, you will have the opportunity to extend the session or log out.

Will I need to change my password regularly?

Just like on the other version of Municipal Connect, your system password will expire within 60 days.

Why has the password character requirement increased to 15?

MPAC's International Standards Organization (ISO) 27001 certification and our Privacy by Design principles guide us to approach protecting privacy by embedding it into the design specifications of technologies and business practices.  That means building in privacy right into the design specifications and architecture of new systems and processes.   A minimum of 15 characters meets the ISO 27001 security standards.

Can I get locked out if I have too many unsuccessful attempts at logging in?

 If a user makes 10 concurrent attempts to login with an incorrect password…

• You will be notified on the login screen that your account has been blocked.  And an instruction to check the email for further instructions
• The system sends an email to your email address with a link to unblock the account
• Upon clicking on the unblock link, you will be notified that the account is unblocked
• You should reset your password to ensure you have the most recent version
• You can now access by entering username/correct password
  
• You may also be presented with a Captcha challenge, to prove that you are not a robot (similar to the login experience on the old Municipal Connect)
  

Which browser type and which version works best for the new Municipal Connect?

The new Municipal Connect is compatible with most typical internet browsers and most mobile devices. 

Where can I find the Transferor history?

The sales transferor history is found on the Time of Sale (ToS) View.

Where can I find Request for Reconsideration (RfR) and Appeals events?

RfR and Appeals events can be found on the Property View, and can be searched by these events on My Properties.  They can also be found through both the RfR console and the Appeals console

Why aren’t owner names and mailing addresses visible without having to hover over the fields to reveal?

Section 32(d) of MFIPPA  Municipal Freedom of Info and protection of Privacy, which, paraphrased, directs institutions and their employees and consultants to only disclose or use personal info if needed to do their jobs.

MPAC's Privacy by Design Principles guide us to approach protecting privacy by embedding it into the design specifications of technologies and business practices.  That means building in privacy right into the design specifications and architecture of new systems and processes.  Since there is so much sensitive information within Municipal Connect, delegating and accessing personal information, must be a mindful process.

Adding this dynamic redaction tool allows access to the personal information once the user has attested to needing it, by hovering over the fields.

Coming soon, users can use a toggle feature to remove the redactions on the Property Views or search results.

Also coming soon, any newly created profiles will require the local administrator to indicate that the new user should have the hover to reveal option.  If this role is not chosen, the user will not be able to see the personal information.  There will be a tool tip added, to direct the user to their local administrator for more information and next steps.

Where can I find the ownership history information?

The Transferor’s name is displayed in the sale section of the Time of Sale View.  The Time of Sale View can be accessed from the Events Timeline.

How can I generate the Property Report?

Spatial (Mapping)

What is the source of the parcel data, and how often is it refreshed?

The parcel layer is sourced through Teranet, through a daily feed, to ensure the data is as current as possible.

Will there be other methods of selecting parcels?

The radius and square selection tools have been added

Will there be a way to measure property boundaries?

Will we be able to search recently created roll numbers/parcels?

Once a property becomes “active”, it will be uploaded into Connect through the nightly refresh. If the parcel layer information is unavailable, this is likely because the parcelization process is still in progress.

Can the map be printed with the parcels boundaries and roll numbers displayed? 

We will be exploring this possibility in the near future.

Will the municipal addresses be added?

This will be coming soon!

Other Portals

Can I use other tools such as My Work (WorkSight), My Products (Sightline), People Portal, and the Service Level Agreement Dashboard in both 2.0 and the new Municipal Connect? Will there be any disconnect for data refreshes or similar?

All the portals noted, can all be accessed from either system.  There will not be a lag in data refreshes, because both systems are pointing to the same portals. We will be making improvements to all of these portals, to better align with the modern interface of the new Municipal Connect.

I no longer have access to the Electronic Assessment Information (EAI) file. How do I get access to this, or why can’t I have access to this?

The Municipal Licence Agreement limits each municipality to 4 (four) unique exports per year (important to note that it is 4 per municipality, not 4 per individual user).  To reduce the risk of using up the annual allotment, we have limited access of the EAI role to the Local Administrator, plus one other user.  The second user is at the discretion of the Local Administrator.

If there are more than one Local Administrators, the role will be automatically assigned to two Local Administrators.  If your municipality would prefer that one of those two roles be assigned to a regular user instead, please have the Local Administrator contact their local Municipal & Stakeholder Relations team.