Replying to My Work Enquiry Responses
My Work responses are sent from a no-reply mailbox and can also be seen in the my work portal. Users must submit a new enquiry for further questions.
If the response to your question is inadequate, please follow up with your local Account Manager or Account Support Coordinator to see whether the enquiry should be re-opened.
Related Articles
Receiving a My Work Response
Once the work object has been reviewed and completed a response will be sent to you via email In addition, users can view enquiry responses by clicking the icon located under Action for a completed work object.
Printing My Work Enquiries
You now have the ability to print your enquiry work objects and responses using your existing browser’s print feature. For example, in Chrome, you would go to the three dots in the top right corner: and select the printer you want to print to (or ...
Viewing a Submitted My Work Enquiry
Go to the my work tab and search by the roll number, work object or submitted by and it will pull up all related enquiries. You can further filter by status, type or created year if required. It will pull up a listing like this: When you select the ...
Expedite Non-Urgent My Work Enquiries
If your enquiry is time sensitive but not urgent please still submit the enquiry through the 'My Work' portal. You can follow up with an email to your Account Support Coordinator or Account Manager to advise of the time sensitivity. Under the Service ...
My Work Enquiries for Multiple Years
Only one enquiry is required for enquiries that span several years. Please reference all tax years in your enquiry question or within your attachment (if applicable).