Resetting A Password

Resetting A Password

Passwords can be reset in one of four ways:

1. Choose the "Forgot Password?" link on the Municipal Connect login window. Once you click on the "Forgot Password?" link you will be re-directed to a new page to enter your email address. (Every User)

     


















2. Choose the drop-down arrow beside your name in the upper right-hand corner of the Municipal Connect Tool Bar. Click on Settings and then select Reset Password. (Every User)



3. The user’s password expires and they’re required to enter their email address to push the password reset email to themselves. (Every User)


The system will notify you that you have entered a valid email address and that a password reset has been sent. 

 

You will receive an email from mconnect-admin@mpac.onmicrosoft.com (see below).

 

IMPORTANT: The temporary password you are provided with in the reset email will expire within 48 hours. The user can simply repeat the Forgot Password process if they let the password expire.




IMPORTANT: if you do not get an email from mconnect-admin@mpac.onmicrosoft.com in your inbox right away, please check both your Clutter and your Junkmail.  If you still do not receive the email, please verify with your IT Department that the mconnect-admin@mpac.onmicrosoft.com is a trusted email address, so it does not become blocked in your firewall.

4. LOCAL ADMIN: Log into your Admin Portal and select the User that requires a reset. Click the "User's Reset Password Email" button and it will send a password reset email to the user.



Upon successfully changing your password you will be directed back to the login screen.


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