SLA Reporting Tool Drill Down

SLA Reporting Tool Drill Down

Users can drill down to see the roll number/work object ID associated with reported service levels by clicking on the pie chart associated with the SLA measure.



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    • Monitoring Municipal Enquiries in the SLA Reporting Tool

      This service level requires MPAC to acknowledge and resolve non-urgent municipal enquiries within 30 days, and 2 business days for urgent enquiries.   The Reporting Tool presents the number of enquiries completed and outstanding during the reporting ...

    • Accessing the SLA Reporting Tool

      The SLA Reporting Tool is available through Municipal Connect and can be accessed under "SLA" on the left-hand toolbar: 

    • SLA Reporting Tool Homepage

      Only active service levels are presented in the Reporting Tool and a municipality is only able to see reporting for their municipality with one exception. An upper tier municipality can see their reports as well as reports for their lower tier ...

    • Tracking SCIFs in the SLA Tracking Tool

      Under the Service Level Agreement (SLA) service level commits to deliver 90% of Severance Consolidation Information Forms (SCIFs) within 150 days of the date of registration at Land Registration Office and 100% within one (1) year of registration.   ...

    • Gaining Access to the SLA Reporting Tool

      Users wishing to gain access to the SLA Reporting Tool should contact their local Municipal Connect Administrator.  Local administrators who require assistance to grant access can call their local Account Support Coordinator for assistance.