SLA Reporting Tool Homepage

Only active service levels are presented in the Reporting Tool and a municipality is only able to see reporting for their municipality with one exception. An upper tier municipality can see their reports as well as reports for their lower tier municipalities.

 

Reporting is static, and is based on the date of the service level reporting as defined in the SLA. Some service levels are reported monthly, quarterly, or less frequently. Data for your municipality will be refreshed only at the relevant service level reporting dates (i.e. March 31 for service level that is measured on a quarterly basis).

• Related Articles

• Accessing the SLA Reporting Tool

  The SLA Reporting Tool is available through Municipal Connect and can be accessed under "SLA" on the left-hand toolbar: 

• What the SLA Reporting Tool is Used For

  The SLA Reporting Tool provides at-a-glance snapshots of the various reporting dates to help guide MPAC discussions with municipalities around service level objectives which are outlined in the SLA. It also helps identify any areas where MPAC may be ...

• Monitoring Municipal Enquiries in the SLA Reporting Tool

  This service level requires MPAC to acknowledge and resolve non-urgent municipal enquiries within 30 days, and 2 business days for urgent enquiries.   The Reporting Tool presents the number of enquiries completed and outstanding during the reporting ...

• Tracking Tax Applications in the SLA Reporting Tool

  MPAC is required to review, respond, and return at least 90% of the Tax Applications within 90 days of receipt. The Reporting Tool presents number of applications completed and outstanding during the reporting period and identifies if they were ...

• Tracking SCIFs in the SLA Tracking Tool

  Under the Service Level Agreement (SLA) service level commits to deliver 90% of Severance Consolidation Information Forms (SCIFs) within 150 days of the date of registration at Land Registration Office and 100% within one (1) year of registration.   ...