Tracking Building Permits in the SLA Reporting Tool
Users can track the number of permits submitted, the number of days it took MPAC to upload the permits, and a number of permit details including the % of permits that are:
- new
- cancellations
- duplicate
- updates
- missing information
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Tracking SCIFs in the SLA Tracking Tool
Under the Service Level Agreement (SLA) service level commits to deliver 90% of Severance Consolidation Information Forms (SCIFs) within 150 days of the date of registration at Land Registration Office and 100% within one (1) year of registration. ...SLA Reporting Tool Homepage
Only active service levels are presented in the Reporting Tool and a municipality is only able to see reporting for their municipality with one exception. An upper tier municipality can see their reports as well as reports for their lower tier ...Accessing the SLA Reporting Tool
The SLA Reporting Tool is available through Municipal Connect and can be accessed under "SLA" on the left-hand toolbar:Tracking Tax Applications in the SLA Reporting Tool
MPAC is required to review, respond, and return at least 90% of the Tax Applications within 90 days of receipt. The Reporting Tool presents number of applications completed and outstanding during the reporting period and identifies if they were ...Service Level Agreement (SLA) Overview
The Service Level Agreement (SLA) is MPAC’s promise to deliver timely, accurate and measurable products and services to our municipal stakeholders for the following measures: Accuracy and Timeliness of Delivery of the Year-End Tax File Timeliness of ...