What the SLA Reporting Tool is Used For
The SLA Reporting Tool provides at-a-glance snapshots of the various reporting dates to help guide MPAC discussions with municipalities around service level objectives which are outlined in the SLA. It also helps identify any areas where MPAC may be falling short in meeting the service level requirements, or where a municipality has not met a service level dependency.
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SLA Reporting Tool Homepage
Only active service levels are presented in the Reporting Tool and a municipality is only able to see reporting for their municipality with one exception. An upper tier municipality can see their reports as well as reports for their lower tier ...
Accessing the SLA Reporting Tool
The SLA Reporting Tool is available through Municipal Connect and can be accessed under "SLA" on the left-hand toolbar:
Monitoring Municipal Enquiries in the SLA Reporting Tool
This service level requires MPAC to acknowledge and resolve non-urgent municipal enquiries within 30 days, and 2 business days for urgent enquiries. The Reporting Tool presents the number of enquiries completed and outstanding during the reporting ...
Tracking Tax Applications in the SLA Reporting Tool
MPAC is required to review, respond, and return at least 90% of the Tax Applications within 90 days of receipt. The Reporting Tool presents number of applications completed and outstanding during the reporting period and identifies if they were ...
Tracking SCIFs in the SLA Tracking Tool
Under the Service Level Agreement (SLA) service level commits to deliver 90% of Severance Consolidation Information Forms (SCIFs) within 150 days of the date of registration at Land Registration Office and 100% within one (1) year of registration. ...