Why Attachments Are Rejected
Attachments are rejected because they are larger than 300MB, or the naming convention includes special characters like commas, apostrophes, and brackets. Please contact your local Account Manager or Account Support Coordinator if you are having difficulties with attachments uploading.
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My Work File Size Limits
The limit is 300MB for all My Work attachments.
My Work Attachment Types
PDFs, emails, Word Documents, Excel spreadsheets, pictures can all be attached to My Work enquiries. Files created using older versions of Excel or Word will have to be re-saved using the newer versions of these programs. Please note there is a ...
My Work Object Attachments Not Opening
If you cannot open your attachment(s) please make sure you have turned off the pop-up blocker. If you still cannot open an attachment please connect with your IT department first before contacting your Account Manager or Account Support Coordinator.
My Work Enquiries for Multiple Years
Only one enquiry is required for enquiries that span several years. Please reference all tax years in your enquiry question or within your attachment (if applicable).
My Work Rejected Work Objects
You can verify a work object has been rejected by searching the roll number or work object ID. There will be an red circle with an X in it beside the status: If you were not the one to reject the work object, please reach out to your Account Manager ...