Why Municipal Enquiries Are Tracked
Tracking ensures that MPAC is responding to municipal enquiries within the Service Level Agreement (SLA) deadlines. MPAC has 30 days to respond to non-urgent enquiries, and 2 business days to respond to urgent enquiries.
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Service Level Agreement (SLA) Overview
The Service Level Agreement (SLA) is MPAC’s promise to deliver timely, accurate and measurable products and services to our municipal stakeholders for the following measures: Accuracy and Timeliness of Delivery of the Year-End Tax File Timeliness of ...
Tracking SCIFs in the SLA Tracking Tool
Under the Service Level Agreement (SLA) service level commits to deliver 90% of Severance Consolidation Information Forms (SCIFs) within 150 days of the date of registration at Land Registration Office and 100% within one (1) year of registration. ...
Monitoring Municipal Enquiries in the SLA Reporting Tool
This service level requires MPAC to acknowledge and resolve non-urgent municipal enquiries within 30 days, and 2 business days for urgent enquiries. The Reporting Tool presents the number of enquiries completed and outstanding during the reporting ...
Municipal Participation in the SLA
The SLA encourages a collaborative working relationship between MPAC and municipalities. The dependencies on municipalities outlined in the SLA for many of the Service Levels, are evidence of MPAC’s desire to work together to optimize service ...
Expedite Non-Urgent My Work Enquiries
If your enquiry is time sensitive but not urgent please still submit the enquiry through the 'My Work' portal. You can follow up with an email to your Account Support Coordinator or Account Manager to advise of the time sensitivity. Under the Service ...