My Work
My Work Quicksheet
Municipal and Consultant Enquiries Checklists
Building Permit WebService
MPAC’s Building Permit WebService enables direct electronic data transfer of permits to MPAC using XML code. Accessing the service requires an interface, which could be a GIS plug-in, third party software, or a program developed by municipal IT ...
Viewing Building Permits in My Work
Uploaded permits can be viewed in My Work, by setting the "Type" to "PER": Users can further narrow their search results by inputting additional criteria (e.g. Permit Number, Issue Date and Permit Value Range). Once additional parameter's have been ...
Printing My Work Enquiries
You now have the ability to print your enquiry work objects and responses using your existing browser’s print feature. For example, in Chrome, you would go to the three dots in the top right corner: and select the printer you want to print to (or ...
Tracking My Work Enquiries
Users can check the status of work objects on My Work by looking at the status column: Or you can click on the icon to see the progress bar: When searching for a specific roll number/search parameter, please remember to always click on the enter key ...
Viewing a Submitted My Work Enquiry
Go to the my work tab and search by the roll number, work object or submitted by and it will pull up all related enquiries. You can further filter by status, type or created year if required. It will pull up a listing like this: When you select the ...
Submitting Multiple My Work Enquiries at Once
You can add a maximum of up to five enquiry questions for the same property in one Municipal Enquiry Work Object. And enter the details for the additional enquiry for the same property. Up to 4 more questions can be asked: Please Note: The exceptions ...
Municipal Enquiries - Category/Topic Definitions
Can I add multiple Tax Applications for the same property with the same effective date?
If you have multiple tax applications on the same property/roll number, you are now able to submit both applications separately with the same effective date. You will be given a warning to ensure it is not a duplicate.
How to Submit a Charitable Rebate Application
Here you can find the step-by-step instruction on how to submit a Charitable Rebate Application into the My Work portal. When submitting a Charitable Rebate Application: 1. Log onto Municipal Connect / My Work and proceed to the Create New screen. 2. ...
Receiving a My Work Response
Once the work object has been reviewed and completed a response will be sent to you via email In addition, users can view enquiry responses by clicking the icon located under Action for a completed work object.
How To Submit a Vacancy Rebate Application on My Work
Step 1 On the home page, select the icon on the upper left corner of the page. Step 2 Enter the Work Object Type "Vacancy Rebate Application" and the entire Roll Number Step 3 Once the Roll Number is entered, populate the following fields on the ...
How To Submit A Tax Application in My Work
Step 1 On the home page, select the icon on the upper left corner of the page. Step 2 Enter the Work Object Type “Tax Application” and the entire roll number. Step 3 Once the Roll Number is entered, populate the following fields on the screen: ...
How to Create a Municipal Enquiry in My Work
Refer to the charts in Municipal Enquiry Categories / Topics with Mandatory & Non Mandatory You can also refer to the chart titled Municipal Equiries - Category/Topic Definitions
Municipal Enquiry Categories / Topics with Mandatory & Non Mandatory Fields
The attached chart shows all of the Municipal Enquiry Categories and Topics with a red asterisk (*) indicating mandatory fields:
Receiving SCIFs by E-mail
In addition to posting completed SCIFs in My Work, MPAC continues to send completed SCIFs by e-mail.
Completed SCIFs on My Work
The status of Completed means that the completed SCIF has been sent by email to the municipal contact we have on file. A copy is also available under the response documents. Simply open or view the PCL work object to access the SCIF.
PCL My Work Objects
The PCL (Parcelization) references that there has been a severance or consolidation of land completed on the property. MPAC identifies the properties involved, whether it's a severance or a consolidation and assigns new roll numbers when required. ...
How to Request SCIF Revisions on My Work
Please log a new Municipal Enquiry (ENQ) in My Work with the following: Enquiry Category: Plans/Severances & Consolidations Enquiry Topic: SCIF-Revision Requested Comments: include all relevant details and attach a copy of the SCIF
How To Advise of SCIF Issues or Follow Up Questions
Please submit an enquiry regarding any SCIF issues or follow up questions under the enquiry category "Plans / Severances & Consolidations"
Tracking the Lineage of a Property in My Work
If you have questions on SCIFs that are further processed (e.g. a Parcelization on a Parcelization) or if there have been multiple changes that you are trying to understand and you need to know the history, please contact your local Account Manager, ...
Finding a SCIF Without Knowing the Roll Number
If you do not know the roll number(s) involved on a severance or consolidation, you can search in My Work by selecting one or a combination of the following: PCL Type Plan Type Instrument Type Registration Number(s) Registration Date From and To ...
Advising MPAC That a SCIF is Registered at Land Registry
If a severance or consolidation has been registered for over 30 days and is not showing in My Work, please log a new Municipal Enquiry (ENQ) in My Work with the following: Enquiry Category: Plans/Severances & Consolidations Enquiry Topic: SCIF ...
Historical SCIFs on My Work
The transition of SCIF’s into My Work commenced in March 2019, therefore anything registered prior to this date will not be available under the Response/Attachment section within My Work.
Viewing SCIFs, CPIFs, and MPIFs in My Work
Adding the parcelization functionality into My Work allows municipalities to view the status of their severances and consolidations, eliminating the need to send enquiries regarding outstanding severance/consolidation information forms ...
Submitting Building Plans in My Work
Adding the building plans functionality into My Work allows Municipalities to send their building plans electronically, eliminating the need for MPAC staff to physically visit the respective municipal offices. Instructions 1. Log onto Municipal ...
No Auto Reply for My Work
My Work does not generate an auto-reply to notify users the enquiry has been received. Once you log an enquiry in My Work, you will be able to see your enquiry/tax application status in the queue. You will also be able to see MPAC’s response for ...
Why Attachments Are Rejected
Attachments are rejected because they are larger than 300MB, or the naming convention includes special characters like commas, apostrophes, and brackets. Please contact your local Account Manager or Account Support Coordinator if you are having ...
Multiple Enquiries for the Same Roll Number
If submitting multiple enquiry questions for one roll number, as separate enquiry entries, you will receive individual responses to those entries/questions as the information is available. Which means you may receive one answer well before another - ...
My Work Attachment Types
PDFs, emails, Word Documents, Excel spreadsheets, pictures can all be attached to My Work enquiries. Files created using older versions of Excel or Word will have to be re-saved using the newer versions of these programs. Please note there is a ...
Why Municipal Enquiries Are Tracked
Tracking ensures that MPAC is responding to municipal enquiries within the Service Level Agreement (SLA) deadlines. MPAC has 30 days to respond to non-urgent enquiries, and 2 business days to respond to urgent enquiries.
Urgent Enquiry Definition
An urgent enquiry is reasonably viewed by the municipality and MPAC as having a material impact on the Municipality’s ability to properly bill and collect taxes or answering a question of material importance at a Council Meeting. A phone call or ...
Do Consultants Need to Enter Roll Numbers for Enquiries?
Yes, where applicable, roll numbers must be entered for any property specific enquiries.
Enquiries That Pertain to More Than One Roll Number
You only have the ability to key in one Roll Number on a property specific enquiry. If your enquiry references multiple Roll Numbers, you can reference these within your enquiry question or attachment.
My Work File Size Limits
The limit is 300MB for all My Work attachments.
Expedite Non-Urgent My Work Enquiries
If your enquiry is time sensitive but not urgent please still submit the enquiry through the 'My Work' portal. You can follow up with an email to your Account Support Coordinator or Account Manager to advise of the time sensitivity. Under the Service ...
My Work Enquiries for Multiple Years
Only one enquiry is required for enquiries that span several years. Please reference all tax years in your enquiry question or within your attachment (if applicable).
Sending Multiple Address Changes
Municipal & mailing address changes, including multiple address changes, should be sent on the attached template to cpf@mpac.ca. Only Municipal or Mailing Address Corrections for individual properties should be submitted as an enquiry on the My Work ...
My Work Object Attachments Not Opening
If you cannot open your attachment(s) please make sure you have turned off the pop-up blocker. If you still cannot open an attachment please connect with your IT department first before contacting your Account Manager or Account Support Coordinator.
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