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Service Level Agreement (SLA) Overview
The Service Level Agreement (SLA) is MPAC’s promise to deliver timely, accurate and measurable products and services to our municipal stakeholders for the following measures: Accuracy and Timeliness of Delivery of the Year-End Tax File Timeliness of ...
SLA - New Assessment Report (SLA_NAR)
The New Assessment Report (SLA_NAR) is delivered annually and compares actual versus forecasted new assessment growth. It sets out MPAC's forecasted increase to the assessed value of each Property Category during each of the immediately preceding ...
SLA - Preliminary New Assessment Forecast (SLAPNA)
The Preliminary New Assessment Forecast is delivered annually within 30 days following the commencement of the fourth quarter. It shows MPAC's forecasted increase to the assessed value of each Property Category during the subsequent calendar year. ...
SLA - Year End Tax File Delivery (YETF)
Under the Service Level Agreement, the Year-End Tax File (YETF) is delivered no later than December 8th each year. The YETF is a data file MPAC delivers to municipalities each year for municipal planning and taxation purposes.
Missed SLA Service Levels
The SLA provides measures to address instances where MPAC fails to meet a Service Level, including: immediate review of reasons for failure; improved/enhanced communications between MPAC and the municipality to address the problem; and remedial ...