Urgent Enquiry Definition
An urgent enquiry is reasonably viewed by the municipality and MPAC as having a material impact on the Municipality’s ability to properly bill and collect taxes or answering a question of material importance at a Council Meeting. A phone call or e-mail must be made to your Account Manager to discuss the issue and urgency. If your enquiry is non-urgent, but time sensitive, please discuss this with your local Account Manager.
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Expedite Non-Urgent My Work Enquiries
If your enquiry is time sensitive but not urgent please still submit the enquiry through the 'My Work' portal. You can follow up with an email to your Account Support Coordinator or Account Manager to advise of the time sensitivity. Under the Service ...
SLA - Urgent vs Non-Urgent Enquiries
Enquiries will be considered urgent under exceptional circumstances. Generally speaking, these are enquiries that will have a material impact on a municipality’s ability to properly bill and collect taxes or which is required for the purposes of ...
Viewing a Submitted My Work Enquiry
Go to the my work tab and search by the roll number, work object or submitted by and it will pull up all related enquiries. You can further filter by status, type or created year if required. It will pull up a listing like this: When you select the ...
How to Create a Municipal Enquiry in My Work
Refer to the charts in Municipal Enquiry Categories / Topics with Mandatory & Non Mandatory You can also refer to the chart titled Municipal Equiries - Category/Topic Definitions
Printing My Work Enquiries
You now have the ability to print your enquiry work objects and responses using your existing browser’s print feature. For example, in Chrome, you would go to the three dots in the top right corner: and select the printer you want to print to (or ...