Expedite Non-Urgent My Work Enquiries
If your enquiry is time sensitive but not urgent please still submit the enquiry through the 'My Work' portal. You can follow up with an email to your Account Support Coordinator or Account Manager to advise of the time sensitivity.
Under the Service Level Agreement (SLA), all enquiries must be responded to and resolved within 30 days.
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SLA - Urgent vs Non-Urgent Enquiries
Enquiries will be considered urgent under exceptional circumstances. Generally speaking, these are enquiries that will have a material impact on a municipality’s ability to properly bill and collect taxes or which is required for the purposes of ...
Urgent Enquiry Definition
An urgent enquiry is reasonably viewed by the municipality and MPAC as having a material impact on the Municipality’s ability to properly bill and collect taxes or answering a question of material importance at a Council Meeting. A phone call or ...
Why Municipal Enquiries Are Tracked
Tracking ensures that MPAC is responding to municipal enquiries within the Service Level Agreement (SLA) deadlines. MPAC has 30 days to respond to non-urgent enquiries, and 2 business days to respond to urgent enquiries.
Can I Assign My Work Enquiries?
No, enquiries are automatically routed to specific departments based on the selected categories/topics.
My Work Enquiries for Multiple Years
Only one enquiry is required for enquiries that span several years. Please reference all tax years in your enquiry question or within your attachment (if applicable).