No Auto Reply for My Work
My Work does not generate an auto-reply to notify users the enquiry has been received. Once you log an enquiry in My Work, you will be able to see your enquiry/tax application status in the queue. You will also be able to see MPAC’s response for future reference once it has been sent to you.
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How to Reject My Work Objects
Municipalities can reject Enquiries, Vacancy Applications and Tax Applications in the Received Status only. Users must open the work object and select the small red "reject" button at the top right of the screen, it will be grayed out if that work ...
My Work Enquiries for Multiple Years
Only one enquiry is required for enquiries that span several years. Please reference all tax years in your enquiry question or within your attachment (if applicable).
How To Submit A Tax Application in My Work
Step 1 On the home page, select the icon on the upper left corner of the page. Step 2 Enter the Work Object Type “Tax Application” and the entire roll number. Step 3 Once the Roll Number is entered, populate the following fields on the screen: ...
Expedite Non-Urgent My Work Enquiries
If your enquiry is time sensitive but not urgent please still submit the enquiry through the 'My Work' portal. You can follow up with an email to your Account Support Coordinator or Account Manager to advise of the time sensitivity. Under the Service ...
Tracking Tax Applications in the SLA Reporting Tool
MPAC is required to review, respond, and return at least 90% of the Tax Applications within 90 days of receipt. The Reporting Tool presents number of applications completed and outstanding during the reporting period and identifies if they were ...