Tracking Tax Applications in the SLA Reporting Tool

MPAC is required to review, respond, and return at least 90% of the Tax Applications within 90 days of receipt.

The Reporting Tool presents number of applications completed and outstanding during the reporting period and identifies if they were completed within the service level requirements.

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• Accessing the SLA Reporting Tool

  The SLA Reporting Tool is available through Municipal Connect and can be accessed under "SLA" on the left-hand toolbar: