Gaining Access to the SLA Reporting Tool
Users wishing to gain access to the SLA Reporting Tool should contact their local Municipal Connect Administrator. Local administrators who require assistance to grant access can call their local Account Support Coordinator for assistance.
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Accessing the SLA Reporting Tool
The SLA Reporting Tool is available through Municipal Connect and can be accessed under "SLA" on the left-hand toolbar:
SLA Reporting Tool Drill Down
Users can drill down to see the roll number/work object ID associated with reported service levels by clicking on the pie chart associated with the SLA measure.
SLA Reporting Tool Homepage
Only active service levels are presented in the Reporting Tool and a municipality is only able to see reporting for their municipality with one exception. An upper tier municipality can see their reports as well as reports for their lower tier ...
Tracking SCIFs in the SLA Tracking Tool
Under the Service Level Agreement (SLA) service level commits to deliver 90% of Severance Consolidation Information Forms (SCIFs) within 150 days of the date of registration at Land Registration Office and 100% within one (1) year of registration. ...
What the SLA Reporting Tool is Used For
The SLA Reporting Tool provides at-a-glance snapshots of the various reporting dates to help guide MPAC discussions with municipalities around service level objectives which are outlined in the SLA. It also helps identify any areas where MPAC may be ...