Municipal Enquiries - Category/Topic Definitions

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• How to Create a Municipal Enquiry in My Work

  Refer to the charts in Municipal Enquiry Categories / Topics with Mandatory & Non Mandatory You can also refer to the chart titled Municipal Equiries - Category/Topic Definitions

• Municipal Enquiry Categories / Topics with Mandatory & Non Mandatory Fields

  The attached chart shows all of the Municipal Enquiry Categories and Topics with a red asterisk (*) indicating mandatory fields:

• Why Municipal Enquiries Are Tracked

  Tracking ensures that MPAC is responding to municipal enquiries within the Service Level Agreement (SLA) deadlines.  MPAC has 30 days to respond to non-urgent enquiries, and 2 business days to respond to urgent enquiries.

• Monitoring Municipal Enquiries in the SLA Reporting Tool

  This service level requires MPAC to acknowledge and resolve non-urgent municipal enquiries within 30 days, and 2 business days for urgent enquiries.   The Reporting Tool presents the number of enquiries completed and outstanding during the reporting ...

• Municipal and Consultant Enquiries Checklists