Service Level Agreement Reports
Questions? Contact your local Municipal Stakeholder and Relations Team
Related Articles
Service Level Agreement (SLA) Overview
The Service Level Agreement (SLA) is MPAC’s promise to deliver timely, accurate and measurable products and services to our municipal stakeholders for the following measures: Accuracy and Timeliness of Delivery of the Year-End Tax File Timeliness of ...SLA Product Overview
The following is a list of SLA (Service Level Agreement) products: SLA - Year End Tax File Delivery (YETF) SLA - Preliminary New Assessment Forecast (SLAPNA) SLA - Quarterly Assessment Forecast (SLA_QAF) SLA - Supplementary and Omitted Assessments ...SLA Reporting Tool Homepage
Only active service levels are presented in the Reporting Tool and a municipality is only able to see reporting for their municipality with one exception. An upper tier municipality can see their reports as well as reports for their lower tier ...The SLA and Assessment Loss
There is no Service Level specific to report out on losses. Information regarding assessment loss is available through the Appeals and Request for Reconsideration dashboard in Municipal Connect. Additionally, the control total report and year-end ...SLA - New Assessment Report (SLA_NAR)
The New Assessment Report (SLA_NAR) is delivered annually and compares actual versus forecasted new assessment growth. It sets out MPAC's forecasted increase to the assessed value of each Property Category during each of the immediately preceding ...